Updated: Aug 8, 2021
With more lockdowns happening along the East Coast, I thought I would put together a list of things we can be doing in our practice to help ensure our practice and team's continued growth and development.
Here are 14 things you can be doing in your practice whilst in lockdown:
1. Strategic planning:
Do you know where you want your practice to be in 5 years? Do you have a plan on how to achieve that goal? Now is the perfect time to sit down with a coffee, pen, and paper and start writing out the things you would like to see happen in your practice. Once you have this list, break each point down into manageable pieces and start creating your strategic plan for your practice.
2. Systems and Processes:
It is well documented that a Systemised Dental Practice is more successful than its competitors. Use this time to review your current systems and create new ones.
If you would like a guide to creating the most effective systems for your practice, check out my blog on 9 steps to creating a systemized Dental Practice.
Accreditation is a program that aims to promote continuous quality improvement, implement best practices, and reduce clinical and business risk while enhancing your patient's confidence.
To become an Accredited Practice you will need to demonstrate compliance and competency in all 6 NSQHS standards:
Governance for Safety and Quality in Health Service Organizations
Partnering with Consumers
Preventing and Controlling healthcare-associated Infections
Patient Identification and Procedure matching
In each of the above 6 sections is a list of systems and procedures that need to be set in place and actioned (proof needed) to be marked as compliant for each section.
4. Check for Industry updates:
There have been a few new updates recently, ensure that your practice and team are up to date and compliant.
5. TGA approval:
On the 25th February 2021, new definitions for medical devices that are personalized to suit individual patients commenced. If you are manufacturing or supplying these devices, transitional arrangements are in place to ensure you can continue to supply your devices while you apply for them to be included in the ARTG. To access these arrangements you must submit this form before 25th August 2021. Once you have submitted this form you have until 1st November 2024 to apply for inclusion in the ARTG.
6. Review your Budget and Benchmarks
Organize a time to sit and review your budget, Balance sheet, and Profit and Loss Statements. Work out what your overheads are compared to national benchmarks and where you can improve. Set new Systems to improve your figures. Need help in understanding your statements and reports? Schedule your call with us and see how we can help you.
Look at your marketing strategy and start planning, designing, and scheduling your social media feeds. A great tool for practice managers to start using is Canva. It's free to use and you can create branded social media content and schedule them straight to your Facebook page!
Is your team proficient across all areas of your practice? Now is the perfect time to implement training for your receptionist in steri or your DA on front desk procedures. You never know when it will come in handy!
9. Stock Take:
The dreaded Stocktake... No one enjoys doing it, but it needs to be done. Put on your favorite music and get started!
Create a spreadsheet detailing items, the amount on hand, cost price, and total value. While you're at it, ensure no stock has expired and your team is using the rotation method (new stock to the back).
The best practice would be to do a separate stocktake on all clinical instruments, checking for things that need repair, maintenance, or sharpening.
Still, got big folders of MSDS? Piles of Eftpos and HICAPS Receipts? Take a look around your office and see what can be stored electronically, and then start scanning!
11. Practice Cleanout:
We all have that one (or 9!) draws that are full of random bits and pieces. Now is the perfect time to go through your draws. Take everything out, clean, and organize.
12. Check your recalls:
Have you been sending recalls out only to have to later reschedule? With all the uncertainty at the moment, your recalls may be all over the place. Have a good look through them and ensure you are not missing any patients that are due.
Now is also a good time to implement Block Booking in your appointment book. This will allow for optimal production whilst ensuring you can catch up on all your recall appointments when the restrictions ease.
13. Incomplete Treatment:
Do you have a follow-up system in place for Incomplete treatment? Now is a great time to re-evaluate your treatment acceptance and reach out to those patients in need of your care.
Look at what the main factor is in your patients not accepting treatment? Finance? Look at what payment plans your practice offers. Is there another option that would work better for your demographic?
14. Keep your patients Informed:
One of the most important things you can be doing at the moment is ensuring your patients are aware of what is going on. Communicate verbally (if possible) and keep them informed.
I have always said a practice owner/manager's job is never finished, there is always more that can be done to improve your practice!
If you would like more information or guidance in getting your practice ready for lockdown ends, schedule your FREE 30-minute call here!