Seona CV

Achievements

  • Achieved Practice Accreditation

  • Reduced staff costs by 20% within 12 months

  • Reduced Lab Fees to 5.4%

  • Reduce Supplies to 4.1%

  • Decreased staff Turnover and Increased Team Moral.

  • Developed and implanted various new Policies and Procedures

  • Set up and maintenance of Surgery Audits to ensure constant compliance.

  • Plan and develop a Myofuctional Department.

  • Development of a Facial Aesthetics department

  • Organised Community Image Enhancement plan with Dental Rescues days and Stalls at community events

  • Project Manage the installation of a new Server and 16 workstations, including software transfer and upgrades, New phone Systems and software package transfer.

  • Organise and Market seminars

Experience

COMPLIANCE:

  • Management of Patients Complaint's and Compliment's register.

  • Maintain Industry knowledge and keep abreast of the latest compliance requirements

  • Develop WHS and OHS folders

  • Perform and Assess Risk assessments and strategies

  • Develop and maintain Radiation Health and Safety Manual.

  • Internal Infection Control Audits - including waterline maintenance and testing

ACCREDITATION:

  • Apply, complete and Maintain Practice Accreditation

  • Standard Operational Procedures 

  • Design and Implement weekly, monthly and annual Internal Audits

  • Infection Control Policies and Procedures

  • Design and Implemented patient informed consent forms

TEAM MANAGEMENT:

  • Management of 15 staff plus associates

  • Onboarding SOP's of Interviewing, Inductions and training

  • Rosters, Timesheets and management of leave

  • Set and Monitor Key Performance Indicators (KPI's)

  • Perform Personal Appraisals and design Personal Development Plans (Auxiliary, OHT and Associate Dentists)

  • Weekly Meetings and Development Days

  • Organise and deliver various training formats

                                                               

PROJECT MANAGEMENT:

  • Computer Installations and Training

  • New Software Installation and training

  • Seminar organisation and Marketing

  • The new department set up, marketing and training

  • Create and maintain an internet presence using various social media platforms

  • Design of new Website

FINANCE:

  • Weekly and Monthly reporting and analysis

  • The setting of budgets, Targets and KPIs to meet organisational EBITs

  • Payroll, superannuation, accounts payable and receivable

  • EOFY compliance

  • FBT reporting

  • General bookkeeping and accounts management

  • Reconciliation and EOFY

  • Associate Invoices and payments

ADMINISTRATIVE:

  • ​Stock management and orders

  • Marketing and promotional materials

  • Travel arrangements

  • Front Office Policies and Procedure Manuals

  • Email management

  • Social Media responses

  • Development of patient Information forms

  • Patient Newsletters

  • Email Campaigns

  • Website adjustments and Maintenance 

Software:

  • XERO Certified

  • MYOB Certified

  • EXACT dental Software

  • OASIS dental Software

  • Microsoft Office Suite - Excel, Word, Power Point, Sharepoint

  • Nobel Clinician and Schick CDR

  • Medical Objects

  • Voyager Imaging

  • Team Viewer and VPN

  • WorkForce Gaurdian

  • Deputy

  • WIX

  • Calendy